Privacy & Cookie Policy

At Dream Escape, we respect your privacy and are committed to protecting the personal information you share with us. We collect only the information necessary to provide our travel services, process bookings, communicate with you, and improve your overall experience with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared.

Information We Collect: When you make an enquiry, register for a trip, or book a travel service with Dream Escape, we may collect information such as your full name, mobile number, email address, communication or billing address, number of travellers, travel dates, destination preferences, booking details, emergency contact information where required, payment or transaction details, and other information that you voluntarily provide. We collect only information that is reasonably necessary to provide and manage our travel services.

Use of Personal Information: The information collected from you may be used to process and confirm your bookings, provide travel-related services and support, communicate with you regarding your booking, itinerary, payments, trip updates, changes or cancellations, coordinate transportation, accommodation and activities, respond to enquiries, improve our website and services, and provide information about new trips, offers and promotions where permitted.

Bookings & Payments: When you make a booking with Dream Escape, we may require certain personal and contact information to process your reservation and provide the requested services. Payments may be processed through third-party payment gateways, banks, or other authorised payment service providers. Dream Escape does not intentionally store complete credit or debit card information on its own servers. Payment information is handled according to the security practices and privacy policies of the respective payment service provider.

Sharing of Information: Dream Escape does not sell, rent, or trade your personal information. However, certain information may be shared with trusted service providers and travel partners when necessary to fulfil your booking or provide the services you have requested. This may include hotels, accommodation providers, transportation providers, local activity or experience providers, trek or trip leaders, tour operators, local partners, and payment or technology service providers. Only the information reasonably required to provide the relevant service will be shared. We may also disclose information where required by applicable law, legal proceedings, government authorities, or when necessary to protect the rights, property, and safety of Dream Escape, our customers, or others.

IP Addresses & Cookies: Our website may automatically collect certain technical information, including IP addresses, browser type, device type, operating system, referring website, and general website usage information. We may use cookies and similar technologies to improve website functionality, understand visitor behaviour, analyse website traffic, improve our services, and support marketing activities. We may use services such as Google Analytics or similar analytics tools to understand how visitors interact with our website. You can manage or disable cookies through your browser settings, although doing so may affect certain website features.

Data Security: Dream Escape takes reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss. While we make reasonable efforts to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

Marketing Communications: If you provide your contact details to Dream Escape, we may contact you regarding your enquiries, bookings, upcoming trips, important travel information, or services. Where applicable, we may also send promotional communications relating to new trips, offers, discounts, and travel updates. You may request to stop receiving promotional communications from us at any time by contacting Dream Escape or using the unsubscribe option provided in the communication.

Third-Party Websites: Our website may contain links to third-party websites, including payment providers, social media platforms, accommodation providers, and other travel-related services. Dream Escape is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing your personal information.

Data Retention: Dream Escape may retain your personal information for as long as reasonably necessary to provide our services, maintain booking and financial records, comply with applicable legal requirements, resolve disputes, and enforce our agreements. When information is no longer required, we may securely delete or anonymise it, subject to applicable legal and operational requirements.

Your Privacy Rights: Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information held by Dream Escape. You may also have the right to withdraw consent where applicable or opt out of promotional communications. If you have any concern regarding the collection or use of your personal information, you may contact Dream Escape using the contact details provided on our website.

Changes to This Privacy Policy: Dream Escape may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. Any updated version will be published on this page along with the revised “Last Updated” date.

Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or the way Dream Escape handles your personal information, please contact us through the contact details available on our website.