Cancellation & Refund Policy

Transparent Cancellation & Refund Policy

We understand that unexpected emergencies, personal schedules, and health matters can arise. Our policy is designed to be fair, transparent, and prompt.

1. Standard Cancellation Refund Timelines

• 15 Days or More Prior to Departure: 90% refund of the total trip package price (or 100% trip credit).
• 7 to 14 Days Prior to Departure: 50% refund of the total package price.
• Less than 7 Days Prior to Departure: No cash refund. However, participant transfers or partial credits may be granted with at least 48 hours notice.

2. Rescheduling & Booking Transfers

• Transfer to Another Person: If you are unable to travel, you may transfer your booking to a friend or family member up to 48 hours before departure at no extra penalty.
• Date Changes: You may request to transfer your deposit to a later departure batch subject to availability and seasonal price differences.

3. Natural Disasters & Unforeseen Government Closures

• If a trek is officially cancelled by Dream Escape due to severe weather advisories, forest department closures, or landslides before departure, you will receive a 100% trip credit valid for any future expedition within 12 months.

4. Refund Processing Timelines

• All approved refunds are processed back to the original bank account, card, or UPI ID within 5 to 7 business days following cancellation confirmation.